Shipping policy

Last Updated: 06/09/2023

1. Shipping Methods

At 03Made, we offer reliable and efficient shipping options to ensure your order reaches you promptly and in excellent condition. Our current shipping methods include:

  • Standard Shipping: Orders are typically delivered within 3-5 business days within the UK. (Please note that shipping times may vary during peak seasons.)

  • Express Shipping: For those who need their items urgently, we offer express shipping options with delivery in 1-2 business days.

  • International Shipping: We also offer international shipping to select countries. Shipping times and costs will vary based on the destination.

2. Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as your chosen shipping method. You can view the shipping cost during the checkout process before finalizing your purchase. We may also offer free shipping promotions for orders that meet specified criteria, which will be clearly stated on our website.

3. Order Processing Time

Orders are processed within 1-2 business days of receiving payment. Please allow for this processing time in addition to the estimated shipping time when placing your order.

4. Pre-Order Items

Some items on our website may be available for pre-order. Pre-order items are products that are not yet in stock but can be reserved in advance. Please note that pre-order items may take up to 4 weeks to ship from the date of purchase. If you place an order containing a pre-order item along with in-stock items, we will ship the in-stock items separately, and the pre-order item will be shipped as soon as it becomes available. You will be notified via email when your pre-order item is ready to be shipped.

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate its arrival.

6. Shipping Restrictions

  • P.O. Boxes: We are unable to ship to P.O. boxes. Please provide a valid street address for delivery.

  • Customs and Duties (International Orders): International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities.

7. Returns and Exchanges

For information regarding returns and exchanges, please refer to our [Return Policy](link to your return policy).

8. Lost or Damaged Items

In the rare event that your order is lost or arrives damaged, please contact our customer support team at Info@03made.com. We will work diligently to resolve the issue and ensure your satisfaction.

9. Contact Us

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at Info@03made.com.  Our customer support team is available to assist you during our business hours.

Thank you for choosing 03Made. We appreciate your business and look forward to serving you.

Note: This shipping policy is subject to change without notice. Please check our website for the most up-to-date information.